What Info Does LuckyBet Collect?
The first type of information LuckyBet collects is data you provide directly. You supply it when you use certain site features. For example, when you register and verify a LuckyBet account, you may need to submit your passport, national ID card, or driver's licence.
Some information is transmitted to LuckyBet automatically, such as your IP address, operating system, the device you use to access LuckyBet, crash reports (if the site malfunctions during your session), and other technical data.
LuckyBet only occasionally obtains information about you from third parties. For example, the platform may request client details from its payment providers to comply with AML and KYC requirements.
Legality of Processing Your Data
The primary basis for LuckyBet collecting your information is the agreement you enter into when registering. Additionally, LuckyBet has AML and KYC obligations under its licence, which legally permit the platform to collect certain data (notably payment information).
How the LuckyBet App Uses the Collected Data
Why is so much information gathered about you? LuckyBet uses it to:
- Verify your eligibility to use the app: the LuckyBet application must confirm you are at least 18 years old and reside in a permitted jurisdiction (for example, Nigeria);
- Fulfil legal obligations: LuckyBet must carry out AML and KYC procedures (licence requirements), which may involve processing payment details;
- Provide support: if you encounter an issue, system or payment details can help LuckyBet's support team resolve it;
- Improve LuckyBet: by collecting and analysing how you interact with the platform, LuckyBet can refine its performance and features;
- Promote responsible gaming: by monitoring time spent on LuckyBet, experts can better identify signs of problem gambling;
These and other points of the Privacy Policy may change at any time. If they do, LuckyBet will promptly notify you and provide the updated information.
Sharing Your Personal Data
Under LuckyBet's Privacy Policy, the platform may share your personal data. With whom? Primarily with other companies within the LuckyBet group and with service providers (payment processors, game providers, etc.).
LuckyBet may also regularly disclose data to regulators, law enforcement agencies, government departments, courts, fraud prevention organisations, licensing authorities (such as the Lagos State Lotteries and Gaming Authority), eSports governing bodies, and similar entities. Such disclosures are necessary to comply with AML and KYC requirements.
How LuckyBet Protects Your Data
The platform holds a considerable amount of sensitive information that requires robust protection. To achieve this, LuckyBet employs encryption. Standard TLS (Transport Layer Security) is used both when you transmit your data and while it is stored on LuckyBet.
Besides encryption, LuckyBet implements standard network security measures. These include firewalls, intrusion prevention systems and network segmentation, all of which are monitored and maintained in line with industry best practices. To further enhance network security, LuckyBet has a dedicated team that continuously monitors security systems, event logs, notifications and alerts across all systems to detect and address threats.
Additionally, LuckyBet restricts access to your data. Only a small number of company employees, contractors, and authorized agents can view the information you share.
Data Retention
You may delete certain information you’ve provided to LuckyBet at any time; some data is removed automatically; the remainder is retained for periods determined by LuckyBet. Why? Most often it is to comply with legal requirements that obligate LuckyBet to carry out AML and KYC procedures (both require storing your data).
Your Rights Towards Your Shared Data
Here are some of your main rights regarding your personal information shared with LuckyBet:
- To be informed about what information about you is stored by LuckyBet;
- To correct information that is inaccurate or misleading;
- To request LuckyBet to delete all data about you if it is no longer necessary for processing, you have a lawful basis for deletion, your data was processed unlawfully, etc.;
- To ask LuckyBet to restrict the processing of your information;
- To file a complaint with your local data protection authority.
If you wish to make any of these requests, send a corresponding message to [email protected].